12
Jul
Direct Auto Insurance is one of the leading companies and offers auto insurance services at a cheap rate for all car owners irrespective of their driving records. It is therefore evident that Direct Auto offers its services at fairly average prices and with more than adequate customer care so many drivers have made this their insurance company of choice. If you’d like to get a quote or need more information regarding the policies they offer, calling their customer service department should suffice. Here is the information that will help find out how to reach Direct Auto Insurance by calling them.
Direct Auto's Phone Number
The toll-free line to speak with a Direct Auto Insurance agent is 1-866-212-2656. This toll-free number provides you with customer care service agents who can assist policyholders or those who wish to sign for a policy.
When you dial this number, you are first offered a short recorded message containing a list of menu options and then connected with an agent. That being said, the general response time should be within a few minutes of calling and could take longer if the amount of calls is higher.
Direct Auto Customer Service Phone Number & More about Direct Auto Company
Currently, Direct Auto Insurance employs customer service agents that attend customer calls between 8 am to 8 pm on weekdays and from 8 am to 4 pm on Saturdays. Hours are:
Monday to Friday: 8:00 AM to 8:00 PM EST
Saturday: Monday to Friday: 9 AM to 5:30 AM EST
It means that regardless of the time you are dialing, be it during your lunch break or at the end of your day at work, you will be attending to an agent. The contact center may also exist under the holiday schedule if it comes to specific major holidays such as Christmas, New Year, Thanksgiving, Memorial Day, etc.
The Things You Should Prepare Before Calling
However, to get the maximum out of your call with Direct Auto Insurance, it is wise that you prepare some details to help you during your call time. It also makes it easy for any agent that you come across on the phone to assist you with your policy without the need to transfer you to another line.
Information to have ready include:
- Your full name
- Policy number
- A vehicle or multiple vehicles that fall under the insurance policy of your car.
- Contact phone number and address information listed in your account
- Purpose of contact – This enables you to speak with the specific division you want within the shortest time possible.
Getting Your Questions Answered
Phone calls to the Direct Auto customer service can also be answered by agents who can address various issues or concerns that may be associated with the new policies or your current car insurance policy. Some common reasons to call the Direct Auto Insurance phone line include:
- Browsing through the main site of an insurance carrier – most agents can give quotes and even begin new applications through the phone in most states.
- Amending your policy – correct your address in the event you have relocated, alter the list of vehicles you insure, change your desired coverage levels
- Recontact after an accident – to find out how a recent auto insurance claim that was filed is progressing
- Mobile payment – make a payment, view your bill, or change auto pay options & general billing help
- It is important to read your policy’s terms and conditions and understand the coverage that you have purchased.
- What do I need to know about your products? – lost policy, changing the payment method, other account-related inquiries
The team is present to provide policy information and where on the internet if you access your account through them, payments, and any other questions you may have. They make it their duty to ensure the customer dealing with them has an excellent experience due to their good knowledge of the products and services offered by Direct Auto Insurance.
Connecting by Alternative Methods
In addition to phoning the toll-free hotline, Direct Auto Insurance offers a few other convenient contact options if you don't need immediate assistance or prefer to connect digitally:
- Direct Auto live chat – Can connect with an agent between Monday to Friday 8 AM to midnight EST or Saturday 9 AM to 9 PM via the live chat option on the website.
- Email – some consumers write to the Direct Auto customer service email address they find on the company’s website for general questions.
- Mobile application – this allows you to register and open an account with Direct Auto Insurance as well as access your ID cards, pay bills, report incidents, and many others.
Therefore, whenever you have a question about your coverage, if you wish to make policy changes, or if you want to request a revised quote on car insurance from Direct Auto, it is advisable to seek the toll-free customer service line contact. Dialing 1-866-212-2656 connects you to a team that is eager to serve you with the utmost professionalism.